Keffer Chrysler Jeep Dodge was Charlotte's original Five Star Award Winner for Sales and Service Excellence and we continue to set the standard today. We are known as "The Family Store" because our commitment is to make every guest feel like part "of the family". Chrysler's Five Star recognition just reinforces what we have believed for the over 20 years we have served Charlotte... Our customers deserve the best!!! Pricing, expert repair, quality parts, and a friendly, no pressure environment are what you can expect when you visit.
What is Chrysler Five Star Award recognition?
The Five Star designation is the highest recognition Chrysler can award a Retailer for exceptional customer service. Wherever you see the Five Star logo, you know you'll get the friendliest and most helpful dealership environment available. Here at Keffer, we did it first and we continue to do it best every day.
Chrysler Five Star Retailers are required to follow a strict set of requirements in order to be awarded Five Star Certification.
Training
Your certified Chrysler, Jeep ® , Dodge Sales Consultants are courteous, knowledgeable and thorough. Service Technicians and Advisors are trained in the latest diagnostic and repair procedures to ensure that all work is done properly and efficiently. Helpful Parts Personnel will arrange quick turn-around and timely follow-up on parts when needed.
Customer Satisfaction Survey
The Customer Satisfaction Survey puts you in the driver's seat when it comes to Five Star Certification, giving you an opportunity to let us know what you think about your Five Star experience. please take the time to complete the survey and let us know how we did...
Customer Follow-Up
You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.
Dealership Requirements
It starts with a facility that offers ample parking, a clean and pleasant environment, and convenient waiting areas.
Chrysler factory personnel continuously monitor and validate our compliance to these requirements. And We must consistently meet tough Five Star score standards in all areas to keep our coveted certification. This means you're assured of the finest and most professional Sales and Service treatment every time you visit!!
